Case study · Saedy Wood
Saedy Wood's catalogue assistant answers from 857 decors, never quotes a price or stock, and hands customers to a branch on WhatsApp.
857 decors and 62 board products from 24 brands in one bilingual catalogue, and an assistant that answers from the catalogue only.
Timber and building materials · Jordan
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Catalogue assistant
Catalogue
Matches for “oak, kitchen cabinets”
- Natural oak · D-114
- Smoked oak · D-207
- White oak · D-318
- Walnut · D-402
- Grey ash · D-515
- Beech · D-610
Do you have an oak decor for kitchen cabinets?
Continue with a branch on WhatsApp
In numbers
- 857
- decors in the catalogue
- Published in the catalogue
- 62
- board products from 24 brands
- Published in the catalogue
- 12
- catalogues rebuilt for phones
- Catalogue files on the site
Watch it work
Saedy Wood
ExampleDo you have an oak decor for kitchen cabinets?
- Searching the catalogue · 857 decorsCatalogue
- Catalogue assistant
Yes, three oak decors suit cabinets: Natural oak, Smoked oak and White oak.
D-114D-207D-318 How much is the smoked oak?
- Catalogue assistant
I don't give prices or stock. A branch can help you with both.
Continue with a branch on WhatsApp
A person at the branch
Waiting for the branch
- What the AI does
- Where it stops for a person
- What it logs
Where a person decides
- Staff approve trade accounts and decide who can see prices.
- When the assistant hands a customer over on WhatsApp, a person at the branch takes it from there.
The challenge
Saedy Wood sells timber, boards and decors from 24 brands across ten branches in Jordan. Its catalogues were heavy files that were hard to read on a phone, and customers had no quick way to find a decor or the right branch.
What we built
- A bilingual site with 857 decors and 62 board products from 24 brands.
- Twelve catalogues rebuilt to open quickly on a phone.
- A phone catalogue, a room visualiser and a page for each of the ten branches.
- An assistant that answers from the catalogue only, never quotes a price or stock, and hands the customer to a branch on WhatsApp.
- A control panel for the team.
Facing something similar?
Tell us where the work piles up. If it fits, we start with Assess & Design, where we agree what to build and where a person decides.
Talk to usYou decide. We answer for it.