Case study · Dallas Travel

Dallas Travel runs 575,000+ WhatsApp messages between travellers and Nour, an AI agent that refuses to guess.

Nour answers travellers on WhatsApp, day and night, with prices from the booking system.

Travel & tourism · Jordan

Your data stays where you choose: on your own servers, in your own cloud account, or with a contracted model provider. We confirm which in writing.

Nour · WhatsAppReplies day and night

Hi, is there a price for two nights in Istanbul, two people, 20 November?

11:40 pm

Reading the requestIstanbul2 nights2 travellers20 Nov

Checking the booking system

There's no price for that date in the system yet, so I won't guess one. I'm passing you to the team now.

Handed to the team

The team sees every hand-off in its dashboard

Example screen, example data

Results

575,000+
WhatsApp messages between travellers and Nour: Counted in Nour's message log, both directions, WhatsApp only; 48%
of demand came outside working hours: Conversations by the hour they started (6 pm to 9 am, Jordan time); 2,000+
times Nour handed a traveller to the team: Hand-offs recorded in the team dashboard

When the booking system has no price for a date, Nour says so and hands the traveller to the team.
The team can step into any conversation.

Travellers write to Dallas Travel on WhatsApp at every hour, and almost half of the demand arrives outside working hours.

A traveller asking for a price needs the right one. A wrong price costs more than a slow reply.

A traveller writes
On WhatsApp, at any hour.
Nour reads the request
Destination, dates, number of travellers.
Nour checks the booking system
Prices are read from the system, not from the model.
There is no price
Nour says so and passes the conversation to the team.
The team can step in anytime
Any conversation, at any moment. Every conversation is logged.

There is a price. Nour replies with it, from the booking system.

“The Devorise team stood by us: service, support, quality and accuracy.”(Translated from Arabic)

Moayad Mustafa, CTO, Dallas Travel

Tell us where the work piles up. If it fits, we start with Assess & Design, where we agree what to build and where a person decides.

You decide. We answer for it.