Retail and e-commerce
WhatsApp support and an online sales assistant
AI agents answer a retailer's customers on WhatsApp about orders, returns and common questions, and help shoppers on its website find the right product. Built in two phases, support first.
Your data stays where you choose: on your own servers, in your own cloud account, or with a contracted model provider. We confirm which in writing.
How the work moves
A request arrives
Customer service agent
Sales assistant agent
A person approves
Done, and logged
The AI agents
Customer service agent
Answers questions on WhatsApp about order status, returns and common topics.
Sales assistant agent
Answers shoppers on the website and suggests products that match what they describe.
Where a person approves
The customer care team approves every refund and return, and takes over any conversation the agents can't resolve.
What changes
- Order status and return questions are answered in the customer's own WhatsApp chat.
- Shoppers get product suggestions while they browse.
- Both channels share one view of each customer.
Map one process with us.
We start with one piece of work in your organization, mapped with your team, before any agent exists.
Talk to usYou decide. We answer for it.
Looking for this in Jordan? See AI chatbots in Jordan.