Hospitality and leisure
WhatsApp guest service for hotels
AI agents answer hotel guests on WhatsApp, take reservations and service requests, send each request to the right department and keep managers informed. Complaints and compensation stay with the duty manager.
Your data stays where you choose: on your own servers, in your own cloud account, or with a contracted model provider. We confirm which in writing.
How the work moves
A request arrives
Guest service agent
Routing agent
Reporting agent
A person approves
Done, and logged
The AI agents
Guest service agent
Answers guests' questions on WhatsApp and takes reservations, room service and concierge requests.
Routing agent
Sends each request to the department that handles it: housekeeping, front desk or food and beverage.
Reporting agent
Drafts summaries and alerts for management.
Where a person approves
Each department's staff carry out the requests they receive, and the duty manager decides on complaints and compensation.
What changes
- Guests use one WhatsApp number for questions, requests and reservations.
- Each request goes straight to the department that handles it.
- Managers get summaries and alerts from the same system.
Map one process with us.
We start with one piece of work in your organization, mapped with your team, before any agent exists.
Talk to usYou decide. We answer for it.
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